![](https://assets.legrand.com/pim/PHOTOS-WEB/BTICINO/34/BT-344842-WEB-R.jpg)
Classe 300
Bticino
Ref. BT-344842
EAN-nr.
8005543677513
Prijs op aanvraag
Delen
Je kan maximaal 4 producten vergelijken, verwijder er 1 om een nieuw product toe te voegen
Technische kenmerken
Met video | Ja |
---|---|
Installatietechniek | Bussysteem |
Montagewijze | Opbouw (stucwerk) |
Materiaal | Kunststof |
Beeldsysteem | PAL |
Eigenschap beeldsysteem | Kleur |
Met geheugen functie | Ja |
Afluisterbeveiligd | Ja |
Bediening deurslot | Ja |
Bediening extra functie(s) | Ja |
Handsfree | Ja |
Koppelbaar met smartphone | Ja |
Hoorapparaat-compatibel | Nee |
Met automatische deurslotbediening | Ja |
Kleur | Wit |
Uitvoering van de interface | Wi-Fi |
Oproepuitschakeling | Ja |
Interne communicatie | Ja |
Oproepherkenning | Ja |
Volumeregeling | Ja |
Met touchscreen | Ja |
Breedte | 130 mm |
Hoogte | 230 mm |
Diepte | 40 mm |
Compatible met Apple HomeKit | Ja |
Compatible met Google Assistant | Ja |
Compatible met Amazon Alexa | Ja |
Met IFTTT ondersteuning | Ja |
Slagvastheid | IK07 |
Beschermingsgraad (IP) | IP54 |
Gebruikstemperatuur | 5-40 °C |
opslagtemperatuur | -10-70 °C |
Spanningstype | DC |
Nom. spanning | 20-27 V |
Nom. stroom | 0.1-0.580 A |
Frequentie | 50-60 Hz |
Geluidsniveau | 80 dB |
Verbruik in de wachtstand | 215 mA |
Halogeenvrij | Ja |
Antibacteriële behandeling | Nee |
Aard van de kabel voor verbinding | Flexible or rigid |
Aderdoorsnede | 0.28-0.5 mm² |
Tekstveld/beschrijvingsvlak | Nee |
---|---|
USB aansluiting | Ja |
Met glijschaal/regenschaal | Nee |
Met signaallamp | Ja |
Hartafstand verticale bevestiging | 1600-1650 mm |
Hartafstand horizontale bevestiging | 40-40 mm |
Bevat Batterij en/of Accu | Nee |
Toevoeging van extra toestellen | Ja |
Maximum aantal extra schermen | 0 |
Adresseerbaar | Ja |
Deur met Mobiele applicatie | Ja |
Aantal beltonen | 6 |
Opening poort op afstand / elektrische deuropener | Ja |
Resolutie | 1280 x 720 |
Instelling van de helderheid van het scherm | Ja |
Instelling van het contrast van het scherm | Ja |
Functie voor opslag van de bezoekers | Ja |
type camera | Niet van toepassing |
Max. afstand tussen plaat en binnentoestel | 200 m |
IEC-aanduiding (Pack1) | Niet van toepassing |
Batterij of Accu (Pack1) | Niet van toepassing |
Accu-eigenschap (Pack1) | Niet van toepassing |
Aantal exemplaren Pack 1 | 0 |
Aantal batterijen (Pack1) | 0 |
IEC-aanduiding (Pack2) | Niet van toepassing |
Batterij of Accu (Pack2) | Niet van toepassing |
Accu-eigenschap (Pack2) | Niet van toepassing |
Aantal exemplaren Pack 2 | 0 |
Aantal batterijen (Pack2) | 0 |
Aangesloten object | Ja |
Besturingswijze | Wifi network |
Platform voor het downloaden van applicaties | App Store , Google Play Store |
Sturingswijze | Smartphone apps |
Programmeerbaar | Nee |
Interoperabiliteit van het verbindingsprotocol | Nee |
Met spraakbesturing | Ja |
Compatibele spraakassistenten | Amazon Alexa |
Naam van de applicatie | Home + Security , Home + Control |
Gebruiksfunctie van het product | Door entry systems |
Te verbinden via een Internetbox | Ja |
Duur software-updates (jaren) | 3 |
Documentatie
3 documenten
Gebruikers-instructie
Technische gids
Technische fiche
1 document
BIM Data
1 document
Overeenkomst
Decl. UE RED-70-393-02
(0.17 Mo)
SELECTEER
Veelgestelde vragen
- Yes, without internet connection the installer can complete the configuration of MyHome installation.Bekijk de veelgestelde vragen
- To add one light/shutter into a system:Step 1: select a room where you want insert a new objectStep 2: press "+" to add an objectStep 3: select kind of object (light/shutter/thermostat..)Step 4: select type of object (On/Off Dimmer Colored...)Step 5: Associate devices: add actuator/output and local comands if it's presentStep 6: Save itAfter these steps an object association is done and saved.Bekijk de veelgestelde vragen
- The WiFi network to which the Classe 300EOS with Netatmo is connected must be 2.4GHz 802.11 b/g/n type.5GHz type networks are not compatible.Bekijk de veelgestelde vragen
- Temporary activation / deactivation of a user is not foreseen as the invitation or cancellation operation is simple and achievable in few seconds.See FAQ How can I disable a user / account to access my system?Bekijk de veelgestelde vragen
- Each account can manage more than one house with Classe 300 EOS from the Home + Security App.Tested up to 20 houses with Classe 300 EOSBekijk de veelgestelde vragen
- You can change the access password directly from the App, open the hamburger menu / My account / Security / Change passwordBekijk de veelgestelde vragen
- It is possible to replace the current video Home + Security unit with the Classe 300 EOS: Villa or mono & two-family context: replacement without modification of the video door wiring Multi-family condominium or context: depending on the characteristics of your system, it might be sufficient to replace the apartment station or it could be necessary to add a dedicated power supply cod.346020For the sizing of multi-family systems, refer to the General Installation Rules of the 2-Wire System Technical GuideBekijk de veelgestelde vragen
- If pressing the touch button to open the lock the respective LED flashes repeatedly without controlling the lock, the safe lock mode is active on your Classe 300 EOS so the keys are active only if an audio / video connection is in progress between videophone and video external panel.To deactivate the safe lock mode: remove Classe 300 EOS from the wall bracket remove the green power supply terminal move the microswitch function safe lock on the back of the video Home + Security unit to the right position re-insert the green power supply terminal reposition the video door phone on the wall bracketThis operation must be carried out by an authorized person.Bekijk de veelgestelde vragen
- Without WiFi signal on your network, the Wi-Fi LED flashing on Classe 300 EOS, all the video Home + Security functions as external call or door lock release of the Classe 300 EOS are functional.The app will not work.Bekijk de veelgestelde vragen
- The answering machine on or off key is always available in the Favorites on the Home PageBekijk de veelgestelde vragen
- Check to have correctly set right parameter of localization in the App .Bekijk de veelgestelde vragen
- The yellow led means you have received Alexa NOTIFICATIONS. Say “Play my messages” or “What notifications do I have?” (Use the Do Not Disturb function in the Alexa App to disable).Bekijk de veelgestelde vragen
- HOME+PROJECT application properly works just on smartphones: with on iPhone iOS 12.0 or later and with Android 5.0 or later.Bekijk de veelgestelde vragen
- Right now, the installation test using Home + Project is not possible: the only way is to configure through H+P and then test what you have done through H+C. Locally, if what you configure is associated to a physical pushbutton, you can test it after the object configuration.Bekijk de veelgestelde vragen
- Even if I have more than one Classe 300EOS with Netatmo, just one will be the gateway. Together with this, at the launch just this same one will be allowed to manage through its touchscreen the automations. In a second release, it will be possible to use many touchscreens of Classe 300EOS with Netatmo of the same installation to manage automations.Bekijk de veelgestelde vragen
- Even if it’s technically possible to make an installation with Classe 300EOS with Netatmo (as server for lights, shutters,..) and Smarther with Netatmo (for the thermoregulation system), it will not be possible to have common scenes including both Smarther with Netatmo and Classe 300EOS with Netatmo. Together with this, it will not be possbile to manage Smarther with Netatmo features from the screen of Classe 300EOS with Netatmo.Bekijk de veelgestelde vragen
- You can invite new guests to manage your system directly from the Home + Security app.From settings at the top left of the app, click on Manage my guests / Add user and follow the instructions.Bekijk de veelgestelde vragen
- For each Classe 300 EOS it is possible to associate more than one account.Tested up to 20 accounts.Bekijk de veelgestelde vragen
- Depending on the settings of your smartphone, the app update can take place automatically or will have to be done manually from Google Play or the App Store.Bekijk de veelgestelde vragen
- The Classe 300 EOS video door phone is compatible with all 2-wire system products except for 2-wires / IP technology interface; for further information refer to the technical guide.Bekijk de veelgestelde vragen
- The door lock release icon must be kept pressed for 1 second and then confirm by clicking "Open" in the pop up that appears.Bekijk de veelgestelde vragen
- The red LED powered fixed ON on Classe 300EOS with Netatmo indicates that the Home + Security App is in audio / video connection with your system: someone response from smartphone to a video Home + Security call or autopoweron of the push-button panel / camera by smartphone.Bekijk de veelgestelde vragen
- On Apple store the app is alway visible but during installation a blocking pop-up explains that is not compatible with the given smartphoneOn Google Play store the app is not visible if the given smarpthone is not compatibleBekijk de veelgestelde vragen
- You can control all the smart home skill available on the installation.Bekijk de veelgestelde vragen
- The red led may means: MICROPHONE OFF, for example Classe300 EOS does not detect the Wake Word.Bekijk de veelgestelde vragen
- The white led (i) on the left of the display means that NOTIFICATIONS are present such as answer machine messages or device updates, such as firmware updates.Bekijk de veelgestelde vragen
- Yes, you can manage remotely the deisgn phase of one project through Home + Project web version. But you must be on site and connected the server to manage the configuration through Home + Project app.Bekijk de veelgestelde vragen
- The address limits for MyHome installation is: 175Bekijk de veelgestelde vragen
- MyHOMEserver1 is compatible with Amazon Alexa and Google assistant, Classe 300EOS with Netatmo is compatible with Amazon Alexa, Google assistant and Apple HomeKit (just for the smart home features)Bekijk de veelgestelde vragen
- It is possible to have only one Classe 300 EOS per home.In apartments with multiple video door phones it is possible to install on the same call 1 Class 100x and up to 4 Classe 300 EOS; for further information refer to the technical guide.Bekijk de veelgestelde vragen
- For each Classe 300 EOS it is possible to associate more than one account.Tested up to 20 accounts.Bekijk de veelgestelde vragen
- From the Home + Security App you can: receive a call from the external push button panel activate the door associated with the pushbutton panel activate the cameras of the external push-button panels activate the additional cameras of the video door entry system activate Smart Netatmo cameras call home (audio communication between Classe 300 EOS and smartphone). manage the video door entry answering machine consult in the time line what happened in your home manage notifications (only Android)For more details consult the manual available on the website http://www.homesystems-legrandgroup.comBekijk de veelgestelde vragen
- The Classe 300 EOS video door phone is compatible with all 2-wire system products except for 2-wires / IP technology interface; for further information refer to the technical guide.Bekijk de veelgestelde vragen
- During the commissioning process, if the Classe 300 EOS is already associated with another account, a text message will notify youBekijk de veelgestelde vragen
- When creating the account to use remote services Legrand Netatmo BTicino requires to communicate personal data such as name, surname, nationality and email. During normal use of products different data may be collected in order to improve the quality of product and service. All personal information are treated in respect of European Data Protection RegulationBekijk de veelgestelde vragen
- A firmware update is approximately 350 MB in sizeBekijk de veelgestelde vragen
- The Home + Security for Classe 300EOS with Netatmo Android applications can be downloaded from Google Play.Starting from May 2020, some smartphone models are no longer certified by Google, therefore they no longer use Google Mobile services and consequently Google Play.Check if your Android smartphone model has the Google PlayStore.Bekijk de veelgestelde vragen
- No, it depends on the enviroment of your system, refer to the technical documentation supplied or available on the website http://www.homesystems-Legrandgroup.comBekijk de veelgestelde vragen
- To disconnect Alexa from the EOS Classe 300 turn on the display and press on settings (wheel) / Amazon Alexa / Sign outBekijk de veelgestelde vragen
- Yes, the HOME+PROJECT application can configure several houses.Bekijk de veelgestelde vragen
- After an hardware replacement of the single device, you have to delete the involved object and create and reconfigure the new one through Home + Project.Bekijk de veelgestelde vragen
- Yes it is mandatory in most of the cases (berify the details on technical sheet).It's possible use item 346020 like local power supply.Bekijk de veelgestelde vragen
- It is possible to have only one Classe 300 EOS per home.In apartments with multiple video door phones it is possible to install on the same call 1 Class 100x and up to 4 Classe 300 EOS; for further information refer to the technical guide.Bekijk de veelgestelde vragen
- For each account it is possible to associate more than one smartphone.However, it is recommended that each user logs with his/her own account on his/her smartphone.Tested up to 20 smartphones per account.Bekijk de veelgestelde vragen
- The Home + Security App works with Iphone compatible with IOS 12 or later or a smartphone compatible with Android 5.0 or later.Bekijk de veelgestelde vragen
- It is possible to install the Classe 300 EOS exclusively with Bticino systems (2-wire technology).Bekijk de veelgestelde vragen
- Doorphone call notification can be disabled:ANDROID: from the Home + Security App, press the hamburger menu / Notifications / Call from the EOS class 300APPLE: disable the HOME + SECURITY App notifications from the iOS General settingsBekijk de veelgestelde vragen
- Personal data are stored in Legrand Netatmo Bticino CloudBekijk de veelgestelde vragen
- You can change the names of the commands from App Home + security, Hamburgher menù / Manage my home / ...You can change the names of the commands from Classe 300 EOS turn on the display and press on settings (wheel) / Adnaced setting / Door Entry /Bekijk de veelgestelde vragen
- The configuration of electric locks / activations or additional cameras must be performed directly on the Classe 300EOS video door entry unit; synchronization of the Home + Security app will happen automatically. For configuration: - From the main menu (wheel) select Advanced Setting / Door Entry / Enter the description of the function and the configuration address of the associated deviceBekijk de veelgestelde vragen
- Delay may be caused by internet connection performance problems or Wi-Fi disturbances.Bekijk de veelgestelde vragen
- Problems with wireless can be caused by physical interference or the configuration of the Wi-Fi access point. In this article, we will first try to reduce all physical interference, then we will suggest some simple steps to troubleshoot the Wi-Fi access point.Reduce interferenceCheck the distance between the router and the EOS Class 300 (3m is the ideal distance).Walls and certain surfaces can absorb the wireless signal.If the connectivity problem is not resolved, you need to install a Wi-Fi repeater in the room where you want to install the product.It is preferable that Classe 300 EOS and the router are not:Behind a TV.Near an aquarium.In or under a metal object.Located in a closed cabinet.Close to a large number of cables and wires.Close to any wireless device.If you have one of these devices in your home, turn them off temporarily and see if the problem is solved:Laptops, tablets, etc.Wireless printers, speakers, and any other wireless devices.IP cameras.Microwave (when in use).Cordless phones.Basic access point configurationRestart the Wi-Fi router.If there are several Wi-Fi access points (repeater / booster / extender) in the network, be sure to set different names (SSID) for each access point.Then make sure that the Classe 300 EOS is set to connect to the access point with the strongest signal.To do this, access the following menu in the Home + Security app settings: Manage my home / Classe 300 EOS room / Classe 300 EOS / Configure network.Configuring the Advanced access pointFor the next steps, you will need to connect to the router configuration page. Refer to the user manual of the router.Try to update the router to the latest firmware version.Try to set a simpler Wi-Fi password, without special characters.Make sure that no MAC filter is enabled on the router (or verify that the Camera is on the white-list).Make sure that the access restriction (parental control, etc.) is disabled.Check if the router has a sleep function. If so, disable the functionDisable the restriction of Wi-Fi channels (enable automatic selection) or select channels 1, 6 or 11.If your router is 5GHz compatible, check that 2.4Ghz is also enabled (Legrand Netatmo Bticino products can only connect to 2.4GHz networks).Try disabling 5GHz.Check if UPnP is enabled. It is recommended to use it.Try replacing the current DNS servers with Google's (Primary: 8.8.8.8 / Secondary: 8.8.4.4).Bekijk de veelgestelde vragen
- With HOME+PROJECT is not possible to have the backup ( to download on one file the configuration of your installation) of one installation but all your projects details will be always sotred and accessible through the cloud.Bekijk de veelgestelde vragen
- Each scenario could have max 50 start condition (objects, push button, data and time, meteo and position….) and max 100 actions (objects, push notification, email, delay actions…).Bekijk de veelgestelde vragen
- The App Home + Security works also on tablet. When in landscape position, conceived for optimal video viewing, it is not possible to use answer/end call and open lock buttons. Just place the tablet again in vertical position to show and use the buttons.Bekijk de veelgestelde vragen
- You can revoque the access to your Home to a user, directly from the Home + Security App.From the settings button at the top left of the app, click on Manage my guests, and click on the X of the user you want to remove from your Home.Bekijk de veelgestelde vragen
- For each account it is possible to associate more than one smartphone.However, it is recommended that each user logs with his/her own account on his/her smartphone.Tested up to 20 smartphones per account.Bekijk de veelgestelde vragen
- The upgrade is downloaded automatically as long as the system is connected to the internet (a notification will remind you to start installation procedure).Bekijk de veelgestelde vragen
- It is possible to install the Classe 300 EOS exclusively with Bticino systems (2-wire technology).Bekijk de veelgestelde vragen
- If the wifi LED on your Classe 300 EOS is flashing it means that there are problems connecting to the WiFi: WiFi on the Classe 300 EOS is enabled but is not connected to your WiFi networkCheck that your modem is powered.Someone have changed an access password on your home WiFi network?See FAQ: How can I re-set the WiFi network on my 100x Class?Bekijk de veelgestelde vragen
- If your Classe 300 EOS doesn't ring durign a video door call, check that the silent mode is not active on you internal unit; it's indicated by the red led of call exclusion signaling powered fixed on.Bekijk de veelgestelde vragen
- In the event of a temporary malfunction of the Internet, all the video Home + Security system functions of the Classe 300 EOS will remain functional.The app will not work.During the first association of your Classe 300 EOS and the Home + Security app the presence of the internet signal is necessary.Bekijk de veelgestelde vragen
- Yes, you can check on the time line in the AppBekijk de veelgestelde vragen
- You must use the dedicated mute button on your deviceBekijk de veelgestelde vragen
- Open the Home + Security App and select "Install new products" from the settings. Follow the instructions.Make sure your smartphone is connected to a 2.4 GHz network. The EOS Class 300 is not compatible with 5 GHz networks.If you are using an iOS device and get the error "Cannot add an accessory", put the iOS device in airplane mode for more than 30 seconds, turn off airplane mode and restart the installation.If you are using an Android device, make sure you don't have any adblocker applications enabled on your device. If so, disable the adblocker app when installing the Classe 300 EOS.If you want to install the Classe 300 EOS on a Wi-Fi repeater:Make sure it does not have the same name (SSID) as the router.To check that the repeater is working correctly, try installing the Classe 300 EOS directly on the router (by changing the network that also the smartphone is connected).Bekijk de veelgestelde vragen
- You can find it on a label in front of MyHOMEServer1.Bekijk de veelgestelde vragen
- MyHOMEServer1 must be connected to wired LAN network in the house. And Home + Project must be connected to the same network.Bekijk de veelgestelde vragen
- The WiFi network to which the Classe 300EOS with Netatmo is connected must be 2.4GHz 802.11 b/g/n type.5GHz type networks are not compatible.Bekijk de veelgestelde vragen
- You can revoque the access to your Home to a user, directly from the Home + Security App.From the settings button at the top left of the app, click on Manage my guests, and click on the X of the user you want to remove from your Home.Bekijk de veelgestelde vragen
- The Home + Security App works with Iphone compatible with IOS 12 or later or a smartphone compatible with Android 5.0 or later.Bekijk de veelgestelde vragen
- Depending on the settings of your smartphone, the app update can take place automatically or will have to be done manually from Google Play or the App Store.Bekijk de veelgestelde vragen
- It is possible install the Classe 300EOS with Netatmo on Bticino systems with Digital 8-wire and Analogue technology by adding specific interfaces.For more information, refer to the technical guideBekijk de veelgestelde vragen
- To associate your connected video door entry unit, your Classe 300EOS with Netatmo and smartphone must be connected to the internet.Bekijk de veelgestelde vragen
- Check on your smartphone that notifications for the Home + Security App are enabledNote: Some Android manufacturers limit the functionality of background apps to maximize battery life. This may prevent you from receiving Home + Security applicationsBy way of example, in this link you can find procedures https://dontkillmyapp.com/ (Legrand Netatmo Bticino is not responsible for the contents of this site)Finally, remember that even a poor Wi-Fi signal can cause problems with notifications.Bekijk de veelgestelde vragen
- Yes, the Classe 300 EOS can be connected to the data network with the special accessory BT-344844Bekijk de veelgestelde vragen
- To associate your account with the Classe 300 EOS, follow the wizard on the device display, or turn on the display, press Settings (wheel) / Amazon Alexa and follow the wizardBekijk de veelgestelde vragen
- The communication between Classe 300 EOS and the App can be affected by:a) quality of the Wi-Fi signal;b) type of access contract to the home internet;c) configuration of the router.When one of these 3 elements does not conform with the specifications required for product operation, BTicino accepts no responsibility for any faults.Bekijk de veelgestelde vragen
- NoteThe serial number consists of a letter followed by six characters (eg: gxxxxxx).The MAC address has the following format: 70: ee: 50: xx: xx: xx.You can find the serial number / MAC address of the EOS Classe 300: in the device settings menu / General in the settings menu of the App / My products / name of the Classe 300 EOS. on the back label of the productBekijk de veelgestelde vragen
- No, it isn't mandatory.The choice depends on the current (mA) available on BUS.MyHOMEServer1 consumption is 130mA, if it's localy powered its consumption on bus decrease to 3mA. It's possible use item 346020 like local power supply.Bekijk de veelgestelde vragen
- No, it's not possible to create object in Home + Project to which associate devices with physical configurators. Locally they continue to work.Bekijk de veelgestelde vragen
- You can invite new guests to manage your system directly from the Home + Security app.From settings at the top left of the app, click on Manage my guests / Add user and follow the instructions.Bekijk de veelgestelde vragen
- Temporary activation / deactivation of a user is not foreseen as the invitation or cancellation operation is simple and achievable in few seconds.See FAQ How can I disable a user / account to access my system?Bekijk de veelgestelde vragen
- Each account can manage more than one house with Classe 300 EOS from the Home + Security App.Tested up to 20 houses with Classe 300 EOSBekijk de veelgestelde vragen
- From the Home + Security App you can: receive a call from the external push button panel activate the door associated with the pushbutton panel activate the cameras of the external push-button panels activate the additional cameras of the video door entry system activate Smart Netatmo cameras call home (audio communication between Classe 300 EOS and smartphone). manage the video door entry answering machine consult in the time line what happened in your home manage notifications (only Android)For more details consult the manual available on the website http://www.homesystems-legrandgroup.comBekijk de veelgestelde vragen
- It is possible to replace the current video Home + Security unit with the Classe 300 EOS: Villa or mono & two-family context: replacement without modification of the video door wiring Multi-family condominium or context: depending on the characteristics of your system, it might be sufficient to replace the apartment station or it could be necessary to add a dedicated power supply cod.346020For the sizing of multi-family systems, refer to the General Installation Rules of the 2-Wire System Technical GuideBekijk de veelgestelde vragen
- Classe 300 EOS does not require special programming of your router.In case of problems, try to disable the router firewall by referring to the instructions of the sameBekijk de veelgestelde vragen
- Close the Home + Security App (do not leave it in the background), enter the iOS Settings menu, Home + Security App, Enable Home dataBekijk de veelgestelde vragen
- The use of the Home + Security app requires the creation of your own Legrand Netatmo Bticino or Netatmo account.Bekijk de veelgestelde vragen
- To disassociate your Classe 300 EOS you will need to disable the skill of the connected product from the Alexa AppBekijk de veelgestelde vragen
- To use the video door entry functions, simply install the Classe 300 EOS, configure it and power it.To use call forwarding on smartphones and access functions from the Home + Security App, you need to download the App (available for free on the Apple store and Play store), create an account or log in with an existing account and configure the App via the wizard.To use the Amazon Alexa functions you need to set up an Amazon account using the wizard.Bekijk de veelgestelde vragen
- To change the language in which to speak to Alexa from the EOS Classe 300 turn on the display and press on settings (wheel) / Amazon Alexa / Alexa speakBekijk de veelgestelde vragen
- Copy&Paste function is for the structure of the project, not for the configuration: it means that you will not copy the ID linked to the devices of the project and you will have to manage the configuration of the devices of this second project.Bekijk de veelgestelde vragen
- The App Home + Security works also on tablet. When in landscape position, conceived for optimal video viewing, it is not possible to use answer/end call and open lock buttons. Just place the tablet again in vertical position to show and use the buttons.Bekijk de veelgestelde vragen
- Temporary activation / deactivation of a user is not foreseen as the invitation or cancellation operation is simple and achievable in few seconds.See FAQ How can I disable a user / account to access my system?Bekijk de veelgestelde vragen
- The upgrade is downloaded automatically as long as the system is connected to the internet (a notification will remind you to start installation procedure).Bekijk de veelgestelde vragen
- You can change the access password directly from the App, open the hamburger menu / My account / Security / Change passwordBekijk de veelgestelde vragen
- It is possible install the Classe 300EOS with Netatmo on Bticino systems with Digital 8-wire and Analogue technology by adding specific interfaces.For more information, refer to the technical guideBekijk de veelgestelde vragen
- When you activate the external keypad from Home + Security App, your smartphone's microphone is deactivated.After turning on the camera, you can enable your smartphone's microphone by clicking on the video image and then clicking on the microphone icon that initially appears to be barred.Bekijk de veelgestelde vragen
- All datas are encrypted. Classe 300 EOS, as well as for all the other devices produced by Legrand Netatmo BTicino, is designed in compliance with the guidelines of the ISO / IEC 27000 international security standard family and in compliance with the European regulation for the protection of personal data (GDPR). Controls and procedures are implemented in order to protect all data generated, processed and transmitted by the device from cyber threats and risks. The protection of confidentiality, integrity and availability of data are the three fundamental principles on which Legrand Netatmo BTicino implements major control measures.Bekijk de veelgestelde vragen
- You can set the connection between the Classe 300 EOS and your WiFi line from the device display, turn on the display, open the Settings menù (wheel) / NetworkThe wifi LED of your Classe 300 EOS will continue to flash red until the connection with the WiFi network is restored; at the end of the operation the Wifi LED will turn off.Bekijk de veelgestelde vragen
- Problems with wireless can be caused by physical interference or the configuration of the Wi-Fi access point. In this article, we will first try to reduce all physical interference, then we will suggest some simple steps to troubleshoot the Wi-Fi access point.Reduce interferenceCheck the distance between the router and the EOS Class 300 (3m is the ideal distance).Walls and certain surfaces can absorb the wireless signal.If the connectivity problem is not resolved, you need to install a Wi-Fi repeater in the room where you want to install the product.It is preferable that Classe 300 EOS and the router are not:Behind a TV.Near an aquarium.In or under a metal object.Located in a closed cabinet.Close to a large number of cables and wires.Close to any wireless device.If you have one of these devices in your home, turn them off temporarily and see if the problem is solved:Laptops, tablets, etc.Wireless printers, speakers, and any other wireless devices.IP cameras.Microwave (when in use).Cordless phones.Basic access point configurationRestart the Wi-Fi router.If there are several Wi-Fi access points (repeater / booster / extender) in the network, be sure to set different names (SSID) for each access point.Then make sure that the Classe 300 EOS is set to connect to the access point with the strongest signal.To do this, go to the device settings menu (wheel) / Network.Advanced access point configurationFor the next steps, you will need to connect to the router configuration page. Refer to the user manual of the router.Try to update the router to the latest firmware version.Try to set a simpler Wi-Fi password, without special characters.Make sure that no MAC filter is enabled on the router (or verify that the Classe 300 EOS is on the white-list).Make sure that the access restriction (parental control, etc.) is disabled.Check if the router has a sleep function. If so, disable the functionDisable restriction of Wi-Fi channels (enable automatic selection) or select channels 1, 6 or 11.If your router is 5GHz compatible, check that 2.4Ghz is also enabled (Legrand Netatmo Bticino products can only connect to 2.4GHz networks).Try disabling 5GHz.Check if UPnP is enabled. It is recommended to use it.Try replacing the current DNS servers with Google's (Primary: 8.8.8.8 / Secondary: 8.8.4.4).Bekijk de veelgestelde vragen
- Classe 300 EOS is waiting to “hear” a keyword.(for example, “Alexa”) which triggers the active recording by the device.If no keywords are detected, the device continues to record sessions of a few seconds in a continuous loop. All this takes place locally in the device and nothing is sent to Legrand Netatmo Bticino or to third parties. Only if the keyword is detected, if enabled, the device begins to record and send the audio to Amazon. Data management (Privacy) is governed by the conditions reported on the Amazon.com website.Therefore, no processing of the voice recordings is carried out by Legrand Netatmo Bticino.Bekijk de veelgestelde vragen
- Yes. LIFX management is available: on/off, dimmering and color management.Bekijk de veelgestelde vragen
- HOME+PROJECT can configures: max 30 rooms, max 50 objects for room.For each object it's possible to link max 50 local pushbuttons/contact interface.Bekijk de veelgestelde vragen