You can revoque the access to your Home to a user, directly from the Home + Security App.From the settings button at the top left of the app, click on Manage my guests, and click on the X of the user you want to remove from your Home.

It is possible to replace the current video Home + Security unit with the Classe 300EOS with Netatmo: Villa or mono & two-family context: replacement without modification of the video door wiring Multi-family condominium or context: depending on the characteristics of your system, it might be sufficient to replace the apartment station or it could be necessary to add a dedicated power supply cod.346020For the sizing of multi-family systems, refer to the General Installation Rules of the 2-Wire System Technical Guide

In the event of a temporary malfunction of the Internet, all the video Home + Security system functions of the Classe 300EOS with Netatmo will remain functional.The app will not work.During the first association of your Classe 300EOS with Netatmo and the Home + Security app the presence of the internet signal is necessary.

To change the language in which to speak to Alexa from theEOS with Netatmo Classe 300 turn on the display and press on settings (wheel) / Amazon Alexa / Alexa speak

For each Classe 300EOS with Netatmo it is possible to associate more than one account.Tested up to 20 accounts.​

Doorphone call notification can be disabled:ANDROID: from the Home + Security App, press the hamburger menu / Notifications / Call from theEOS with Netatmo class 300APPLE: disable the HOME + SECURITY App notifications from the iOS General settings

You can set the connection between the Classe 300EOS with Netatmo and your WiFi line from the device display, turn on the display, open the Settings menù (wheel) / NetworkThe wifi LED of your Classe 300EOS with Netatmo will continue to flash red until the connection with the WiFi network is restored; at the end of the operation the Wifi LED will turn off.

For each account it is possible to associate more than one smartphone.However, it is recommended that each user logs with his/her own account on his/her smartphone.Tested up to 20 smartphones per account.

If the wifi LED on your Classe 300EOS with Netatmo is flashing it means that there are problems connecting to the WiFi: WiFi on the Classe 300EOS with Netatmo is enabled but is not connected to your WiFi networkCheck that your modem is powered.Someone have changed an access password on your home WiFi network?See FAQ: How can I re-set the WiFi network on my 100x Class?

You can control all the smart home skill available on the installation.

The upgrade is downloaded automatically as long as the system is connected to the internet (a notification will remind you to start installation procedure).The upgrade is downloaded automatically as long as the system is connected to the internet (a notification will remind you to start installation procedure).

The red LED powered fixed ON on Classe 300EOS with Netatmo indicates that the Home + Security App is in audio / video connection with your system: someone response from smartphone to a video Home + Security call or autopoweron of the push-button panel / camera by smartphone.

Yes, you can check on the time line in the App

The App Home + Security works also on tablet. When in landscape position, conceived for optimal video viewing, it is not possible to use answer/end call and open lock buttons. Just place the tablet again in vertical position to show and use the buttons.

Each account can manage more than one house with Classe 300EOS with Netatmo from the Home + Security App.Tested up to 20 houses with Classe 300EOS with Netatmo

Check on your smartphone that notifications for the Home + Security App are enabledNote: Some Android manufacturers limit the functionality of background apps to maximize battery life. This may prevent you from receiving Home + Security applicationsBy way of example, in this link you can find procedures https://dontkillmyapp.com/ (Legrand Netatmo Bticino is not responsible for the contents of this site)Finally, remember that even a poor Wi-Fi signal can cause problems with notifications.

The configuration of electric locks / activations or additional cameras must be performed directly on the Classe 300EOS video door entry unit; synchronization of the Home + Security app will happen automatically. For configuration: - From the main menu (wheel) select Advanced Setting / Door Entry / Enter the description of the function and the configuration address of the associated device

It is possible to have 2 Classe 300EOS with Netatmo per home.In apartments with multiple video door phones it is possible to install on the same call 2 Classe 300EOS and up to 3 Class100x; for further information refer to the technical guide.​

From the Home + Security App you can: receive a call from the external push button panel activate the door associated with the pushbutton panel activate the cameras of the external push-button panels activate the additional cameras of the video door entry system activate Smart Netatmo cameras call home (audio communication between Classe 300EOS with Netatmo and smartphone). manage the video door entry answering machine consult in the time line what happened in your home manage notifications (only Android)For more details consult the manual available on the website http://www.homesystems-legrandgroup.com

Personal data are stored in Legrand Netatmo Bticino Cloud

Problems with wireless can be caused by physical interference or the configuration of the Wi-Fi access point. In this article, we will first try to reduce all physical interference, then we will suggest some simple steps to troubleshoot the Wi-Fi access point.Reduce interferenceCheck the distance between the router and theEOS with Netatmo Class 300 (3m is the ideal distance).Walls and certain surfaces can absorb the wireless signal.If the connectivity problem is not resolved, you need to install a Wi-Fi repeater in the room where you want to install the product.It is preferable that Classe 300EOS with Netatmo and the router are not:Behind a TV.Near an aquarium.In or under a metal object.Located in a closed cabinet.Close to a large number of cables and wires.Close to any wireless device.If you have one of these devices in your home, turn them off temporarily and see if the problem is solved:Laptops, tablets, etc.Wireless printers, speakers, and any other wireless devices.IP cameras.Microwave (when in use).Cordless phones.Basic access point configurationRestart the Wi-Fi router.If there are several Wi-Fi access points (repeater / booster / extender) in the network, be sure to set different names (SSID) for each access point.Then make sure that the Classe 300EOS with Netatmo is set to connect to the access point with the strongest signal.To do this, go to the device settings menu (wheel) / Network.Advanced access point configurationFor the next steps, you will need to connect to the router configuration page. Refer to the user manual of the router.Try to update the router to the latest firmware version.Try to set a simpler Wi-Fi password, without special characters.Make sure that no MAC filter is enabled on the router (or verify that the Classe 300EOS with Netatmo is on the white-list).Make sure that the access restriction (parental control, etc.) is disabled.Check if the router has a sleep function. If so, disable the functionDisable restriction of Wi-Fi channels (enable automatic selection) or select channels 1, 6 or 11.If your router is 5GHz compatible, check that 2.4Ghz is also enabled (Legrand Netatmo Bticino products can only connect to 2.4GHz networks).Try disabling 5GHz.Check if UPnP is enabled. It is recommended to use it.Try replacing the current DNS servers with Google's (Primary: 8.8.8.8 / Secondary: 8.8.4.4).

The WiFi network to which the Classe 300EOS with Netatmo is connected must be 2.4GHz 802.11 b/g/n type.5GHz type networks are not compatible.

The Classe 300EOS with Netatmo must only be installed in systems made entirely with 2-wire technology. 

When creating the account to use remote services Legrand Netatmo BTicino requires to communicate personal data such as name, surname, nationality and email. During normal use of products different data may be collected in order to improve the quality of product and service. All personal information are treated in respect of European Data Protection Regulation

The red led may means: MICROPHONE OFF, for example Classe300EOS with Netatmo does not detect the Wake Word.

You can invite new guests to manage your system directly from the Home + Security app.From settings at the top left of the app, click on Manage my guests / Add user and follow the instructions.

The Classe 300EOS with Netatmo must only be installed in systems made entirely with 2-wire technology. ​

All datas are encrypted. Classe 300EOS with Netatmo, as well as for all the other devices produced by Legrand Netatmo BTicino, is designed in compliance with the guidelines of the ISO / IEC 27000 international security standard family and in compliance with the European regulation for the protection of personal data (GDPR). Controls and procedures are implemented in order to protect all data generated, processed and transmitted by the device from cyber threats and risks. The protection of confidentiality, integrity and availability of data are the three fundamental principles on which Legrand Netatmo BTicino implements major control measures.

The white led (i) on the left of the display means that NOTIFICATIONS are present such as answer machine messages or device updates, such as firmware updates.