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The red LED powered fixed ON on Classe 300EOS with Netatmo indicates that the Home + Security App is in audio / video connection with your system: someone response from smartphone to a video Home + Security call or autopoweron of the push-button panel / camera by smartphone.
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If pressing the touch button to open the lock the respective LED flashes repeatedly without controlling the lock, the safe lock mode is active on your Classe 300 EOS so the keys are active only if an audio / video connection is in progress between videophone and video external panel.To deactivate the safe lock mode: remove Classe 300 EOS from the wall bracket remove the green power supply terminal move the microswitch function safe lock on the back of the video Home + Security unit to the right position re-insert the green power supply terminal reposition the video door phone on the wall bracketThis operation must be carried out by an authorized person.
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When you activate the external keypad from Home + Security App, your smartphone's microphone is deactivated.After turning on the camera, you can enable your smartphone's microphone by clicking on the video image and then clicking on the microphone icon that initially appears to be barred.
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Classe 300 EOS does not require special programming of your router.In case of problems, try to disable the router firewall by referring to the instructions of the same
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To associate your connected video door entry unit, your Classe 300EOS with Netatmo and smartphone must be connected to the internet.
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If the wifi LED on your Classe 300 EOS is flashing it means that there are problems connecting to the WiFi: WiFi on the Classe 300 EOS is enabled but is not connected to your WiFi networkCheck that your modem is powered.Someone have changed an access password on your home WiFi network?See FAQ: How can I re-set the WiFi network on my 100x Class?
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Doorphone call notification can be disabled:ANDROID: from the Home + Security App, press the hamburger menu / Notifications / Call from the EOS class 300APPLE: disable the HOME + SECURITY App notifications from the iOS General settings
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During the commissioning process, if the Classe 300 EOS is already associated with another account, a text message will notify you
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The door lock release icon must be kept pressed for 1 second and then confirm by clicking "Open" in the pop up that appears.
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It is possible to replace the current video Home + Security unit with the Classe 300 EOS: Villa or mono & two-family context: replacement without modification of the video door wiring Multi-family condominium or context: depending on the characteristics of your system, it might be sufficient to replace the apartment station or it could be necessary to add a dedicated power supply cod.346020For the sizing of multi-family systems, refer to the General Installation Rules of the 2-Wire System Technical Guide
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