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You can change the names of the commands from App Home + security, Hamburgher menù / Manage my home / ...You can change the names of the commands from Classe 300 EOS turn on the display and press on settings (wheel) / Adnaced setting / Door Entry /
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A firmware update is approximately 350 MB in size
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On Apple store the app is alway visible but during installation a blocking pop-up explains that is not compatible with the given smartphoneOn Google Play store the app is not visible if the given smarpthone is not compatible
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Without WiFi signal on your network, the Wi-Fi LED flashing on Classe 300 EOS, all the video Home + Security functions as external call or door lock release of the Classe 300 EOS are functional.The app will not work.
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All datas are encrypted. Classe 300 EOS, as well as for all the other devices produced by Legrand Netatmo BTicino, is designed in compliance with the guidelines of the ISO / IEC 27000 international security standard family and in compliance with the European regulation for the protection of personal data (GDPR). Controls and procedures are implemented in order to protect all data generated, processed and transmitted by the device from cyber threats and risks. The protection of confidentiality, integrity and availability of data are the three fundamental principles on which Legrand Netatmo BTicino implements major control measures.
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Close the Home + Security App (do not leave it in the background), enter the iOS Settings menu, Home + Security App, Enable Home data
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Check on your smartphone that notifications for the Home + Security App are enabledNote: Some Android manufacturers limit the functionality of background apps to maximize battery life. This may prevent you from receiving Home + Security applicationsBy way of example, in this link you can find procedures https://dontkillmyapp.com/ (Legrand Netatmo Bticino is not responsible for the contents of this site)Finally, remember that even a poor Wi-Fi signal can cause problems with notifications.
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If your Classe 300 EOS doesn't ring durign a video door call, check that the silent mode is not active on you internal unit; it's indicated by the red led of call exclusion signaling powered fixed on.
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Personal data are stored in Legrand Netatmo Bticino Cloud
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When creating the account to use remote services Legrand Netatmo BTicino requires to communicate personal data such as name, surname, nationality and email. During normal use of products different data may be collected in order to improve the quality of product and service. All personal information are treated in respect of European Data Protection Regulation
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