Without WiFi signal on your network, the Wi-Fi LED flashing on Classe 300 EOS, all the video Home + Security functions as external call or door lock release of the Classe 300 EOS are functional.The app will not work.
All datas are encrypted. Classe 300 EOS, as well as for all the other devices produced by Legrand Netatmo BTicino, is designed in compliance with the guidelines of the ISO / IEC 27000 international security standard family and in compliance with the European regulation for the protection of personal data (GDPR). Controls and procedures are implemented in order to protect all data generated, processed and transmitted by the device from cyber threats and risks. The protection of confidentiality, integrity and availability of data are the three fundamental principles on which Legrand Netatmo BTicino implements major control measures.
Check on your smartphone that notifications for the Home + Security App are enabledNote: Some Android manufacturers limit the functionality of background apps to maximize battery life. This may prevent you from receiving Home + Security applicationsBy way of example, in this link you can find procedures https://dontkillmyapp.com/ (Legrand Netatmo Bticino is not responsible for the contents of this site)Finally, remember that even a poor Wi-Fi signal can cause problems with notifications.
If your Classe 300 EOS doesn't ring durign a video door call, check that the silent mode is not active on you internal unit; it's indicated by the red led of call exclusion signaling powered fixed on.
When creating the account to use remote services Legrand Netatmo BTicino requires to communicate personal data such as name, surname, nationality and email. During normal use of products different data may be collected in order to improve the quality of product and service. All personal information are treated in respect of European Data Protection Regulation
The red LED powered fixed ON on Classe 300EOS with Netatmo indicates that the Home + Security App is in audio / video connection with your system: someone response from smartphone to a video Home + Security call or autopoweron of the push-button panel / camera by smartphone.
If pressing the touch button to open the lock the respective LED flashes repeatedly without controlling the lock, the safe lock mode is active on your Classe 300 EOS so the keys are active only if an audio / video connection is in progress between videophone and video external panel.To deactivate the safe lock mode: remove Classe 300 EOS from the wall bracket remove the green power supply terminal move the microswitch function safe lock on the back of the video Home + Security unit to the right position re-insert the green power supply terminal reposition the video door phone on the wall bracketThis operation must be carried out by an authorized person.
When you activate the external keypad from Home + Security App, your smartphone's microphone is deactivated.After turning on the camera, you can enable your smartphone's microphone by clicking on the video image and then clicking on the microphone icon that initially appears to be barred.